These Terms govern the return and exchange of items purchased on shop.koro4e.com.
1. Returns of Non-Defective Items
A customer may cancel an order for a non-defective item at any time before delivery, and within 7 days of delivery (pursuant to Article 26.1 of the RF Law "On Consumer Rights Protection"), provided the item is unused and its original appearance, consumer properties, seals, tags, and proof of purchase are intact.
2. Non-Returnable Items
Non-defective items made to order (with individually defined characteristics) that can only be used by the purchasing customer are not eligible for return or exchange.
3. Defective Items
If defects are discovered, the customer has the right to make claims as provided by Articles 18–24 of the RF Law "On Consumer Rights Protection": replacement, proportional price reduction, repair, or a full refund. Claims should be submitted to the Seller with a description of the defect.
4. Refund Process
Refunds are issued via the same payment method used at checkout (for online payments — to the same card/account), within the timeframes established by RF law (typically up to 10 days from receipt of the claim). Return shipping costs for non-defective items may be charged to the customer in accordance with applicable law.
5. How to Initiate a Return
Contact the Seller using the details provided on the Website, and share your order number and reason for return. A manager will coordinate the return of the item and the refund.
6. Business Details
Seller / Personal Data Operator:
- Sole Proprietor Zubova Irina Mikhailovna
- TIN: 772158484864
- OGRNIP: 319502700028938
- Website: shop.koro4e.com
Banking Details:
- Checking Account: 40802810900000038481
- Bank: OOO «OZON Bank»
- BIC: 044525068
- Correspondent Account: 30101810645374525068
- Bank TIN: 9703077050
- Bank Legal Address: RF, 123112, Moscow, Presnensky Municipal District, Presnenskaya nab., 10, floor 19e